Cancellation policy

Cancellation window

A passenger cancellation can be requested up to 12 hours before the scheduled departure time. After that point, online cancellation is unavailable.

Refund handling

When a refundable booking is cancelled within the cancellation window, the refund is recorded for processing. Gateway refunds are sent through the configured payment partner; other refunds are handled by the support team.

No-show and missed boarding

Passengers who miss the bus or do not reach the selected boarding point on time are not eligible to use the online cancellation flow for that journey.

Operator cancellation

If Gungun Travels or an operator cancels a service, passengers may receive an alternate travel option or eligible refund based on operational status.