How can we help you today?

Booking a bus ticket is fast and simple:

1. Enter your Source City, Destination City, and Date of Journey on the homepage.
2. Select your bus service (AC Sleeper, Seater, Primo Luxury).
3. Choose your desired seats from our visual seat layout.
4. Select your boarding and dropping points, enter passenger details, and pay securely via UPI, Card, or Netbanking.
5. Your ticket is instantly confirmed with an SMS and email containing your Ticket Reference and QR code.

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No physical printout is required! Gungun Travels is 100% paperless. You only need to show the SMS m-Ticket or PDF confirmation on your mobile phone along with a government-issued photo ID (Aadhaar, Voter ID, Driving License, or Passport) to the bus conductor before boarding.

Yes. During checkout, simply enter the passenger's full name, age, gender, and their mobile number. The booking confirmation SMS and live tracking link will be sent directly to their phone number.

This is usually caused by an intermittent bank server timeout during payment verification. If the transaction was not confirmed by the bank, your money is automatically reversed to your original payment method within 2 to 4 business hours. If you do not see the reversal after 24 hours, contact our support team with your UPI transaction reference (UTR) or Bank Reference Number.

You can cancel your ticket in seconds online:

1. Navigate to My Bookings.
2. Locate your upcoming booking and click Cancel Ticket.
3. Review the refund amount breakdown and confirm cancellation.

Your refund will be initiated instantly to your original payment method.

Cancellation charges depend on the time remaining before the scheduled bus departure from origin:

Time Before Departure	Cancellation Fee	Refund Amount
More than 24 hours	10% of base fare	90% Refund
Between 12 to 24 hours	25% of base fare	75% Refund
Between 2 to 12 hours	50% of base fare	50% Refund
Less than 2 hours or Post-Departure	100% (No refund)	0%

Note: GST and payment gateway processing fees are non-refundable as per statutory guidelines.

Yes. You can change your travel date up to 6 hours before departure from the My Bookings section or by contacting our 24/7 support line at +91 60000 12345. Any fare difference for the new date will apply.

We process all refunds instantly upon cancellation. The time taken to reflect in your account depends on your payment method:

• UPI (Google Pay, PhonePe, Paytm): Typically credited within 2 to 24 hours.
• Net Banking & Debit/Credit Cards: Typically credited in 3 to 5 business days depending on your bank's clearing cycle.

We support all major Indian digital payment modes:

• UPI (Google Pay, PhonePe, Paytm, BHIM, CRED)
• Credit & Debit Cards (Visa, MasterCard, RuPay)
• Netbanking across 50+ major banks (SBI, HDFC, ICICI, Axis, PNB)
• Digital Wallets & PayLater gateways

None! We believe in transparent pricing. The total fare you see at checkout includes all taxes and operator charges. We do not add hidden convenience fees.

We strongly recommend reporting to your designated boarding point at least 15 to 20 minutes prior to the scheduled departure time. This ensures smooth baggage loading and ticket verification.

Simply visit our Live Bus Tracking page, enter your Ticket Reference (e.g. GT260620NWWWI) and Mobile Number. You can view the live satellite pinpoint, vehicle speed, and estimated arrival time at your stop.

Our automated dispatch system sends SMS alerts if road traffic or weather conditions cause a delay of more than 15 minutes. You can also monitor real-time road movement on the live tracking dashboard.

The driver and vehicle crew contact numbers are sent via SMS approximately 30 to 45 minutes before the scheduled departure time once the bus is placed at the boarding bay. You can also reach our 24/7 central desk at +91 60000 12345.

Each passenger is permitted up to 15 kg of personal baggage free of charge in the luggage boot space, plus one small handbag or laptop bag inside the cabin. Hazardous, inflammable, or commercial cargo is strictly prohibited.

Children aged 5 years and above must have a dedicated seat booked at full fare. Infants and toddlers below 5 years can travel on their parent or guardian's lap without an additional ticket.

Passenger safety is our topmost priority. We ensure:

• Exclusive female neighbor seat protection when a woman reserves a single seat.
• GPS satellite vehicle tracking monitored 24/7 by our Assam control room.
• 1-click live tracer link sharing with family and emergency contacts without login.
• Background-verified drivers and licensed conductors on all routes.

In case of an emergency, breakdown, or medical assistance, contact our 24/7 central emergency operations hotline immediately at +91 60000 12345. Our dispatch team coordinates with local highway patrols and nearby stations for prompt assistance.